Returns & Exchanges
At MRCOOL DIRECT, we stand behind our HVAC solutions and offer a 30-day return window for unused, uninstalled equipment in its original packaging. Our goal is to ensure you have the perfect climate control system for your home with a transparent and efficient exchange process.
Request Authorization
Contact our support team to obtain a Return Merchandise Authorization (RMA) number and the specific return shipping address for your unit.
Secure Packaging
Place the item back in its original manufacturer packaging, ensuring all manuals, hardware, and accessories are included to avoid restocking fees.
Ship the Product
Affix the shipping label clearly on the exterior of the crate or box and arrange for a carrier pickup; we recommend using a service with tracking and insurance.
Inspection and Refund
Once our technicians verify the unit is in new condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing