Frequently Asked Questions
Everything you need to know about your MRCOOL HVAC solutions.
How long does shipping take for MRCOOL units?
Most orders are processed within 1-2 business days. Transit times typically range from 3-7 business days depending on your location and the size of the system.
Can I install a MRCOOL DIY system myself?
Yes, the MRCOOL DIY series is specifically designed for amateur installation and does not require specialized tools or a certified technician to charge the lines with refrigerant.
What is your return policy for HVAC equipment?
We accept returns on uninstalled, unopened items within 30 days of delivery. Please note that return shipping costs and a restocking fee may apply to large freight items.
Do MRCOOL products come with a warranty?
Yes, MRCOOL offers competitive manufacturer warranties. For example, the DIY series typically includes a limited lifetime compressor warranty when registered online.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through partners like Affirm to help make your home comfort more affordable.
Is tech support available if I have installation questions?
Absolutely. Our dedicated support team is available via phone and email to assist with troubleshooting, sizing questions, and technical guidance.